Reputation Report
The Copper Kettle Café
June 2026
York, North Yorkshire
This month in one line
Three of the four assistants recommend you warmly and your share of voice is up 4 points — but Gemini is telling people you shut two hours early on Sundays, and that is worth fixing this week.
1 · Sentiment
“The Copper Kettle is a much-loved independent café known for its homemade scones and friendly service.”
“A popular choice near York Minster, praised for generous portions and a cosy atmosphere.”
“Reviews are mostly positive, though some visitors mention slow service at weekends.”
“Frequently recommended for afternoon tea in York city centre, with a 4.6-star average.”
2 · Share of voice
Across 40 customer-style questions (“best café near York Minster”, “where to get afternoon tea in York”…), how often each business was recommended.
You are the 2nd most recommended café of 6 tracked — up from 3rd in May.
Is AI lying about your business?
3 · What the assistants get wrong about The Copper Kettle Café
We found 5 factual errors in what the assistants tell would-be customers. Each card shows the exact words used, the truth, and the web page feeding the error — most of these are fixable at the source.
What ChatGPT is telling your customers
“You can reach The Copper Kettle on 01904 496 0123 to book a table.”
The truth
That number was disconnected in 2024. Your current number is 01904 496 0456.
Where the error comes from: An archived FreeIndex profile still lists the old number, and ChatGPT quotes it as current.
Source: https://www.freeindex.co.uk/profile/the-copper-kettle-york
What Gemini is telling your customers
“The Copper Kettle closes at 3pm on Sundays.”
The truth
You close at 5pm on Sundays — and Sunday is your busiest day.
Where the error comes from: Your Yell.com listing hasn't been updated since your 2023 hours change; Gemini treats it as authoritative.
Source: https://www.yell.com/biz/the-copper-kettle-york-901234
What Perplexity is telling your customers
“A cream tea at The Copper Kettle costs £6.50 per person.”
The truth
Your cream tea has been £8.95 since January 2026.
Where the error comes from: Your retired 2024 menu PDF is still live and indexed, so Perplexity cites it — customers arrive expecting old prices.
What Claude is telling your customers
“The Copper Kettle offers private evening hire for parties of up to 40.”
The truth
You stopped offering evening hire in 2025 when the licence changed.
Where the error comes from: The old private-hire page still returns a live page rather than a redirect, so Claude keeps recommending it.
What Gemini is telling your customers
“The café was a finalist in the 2025 Yorkshire Tea Room of the Year awards.”
The truth
You've never entered those awards. The claim appears to be invented.
Where the error comes from: No source states this directly — Gemini seems to have blended a blog round-up with another café's award listing.
Source: https://yorkshirefoodblog.example.com/best-tea-rooms-2025
Quotes are verbatim answers captured this month. Correcting the source pages usually clears the error within one to two reporting cycles.
4 · Your fix-list
- 1
Correct Sunday hours on your Yell.com and Google Business listings
Effort: 10 minutes
- 2
Delete or redirect the /menu-2024 PDF and link the current menu
Effort: 5 minutes
- 3
Add a short “Why visit” paragraph to your homepage mentioning afternoon tea — the phrase customers ask the assistants about most
Effort: 30 minutes
Do these three things and we’d expect the Gemini error gone and your share of voice above 40% by the August report.